El Pollo Loco

I placed an order last night Thursday May 22nd. and what I received was completely unacceptable. I understand that mistakes can happen, but the quality of the order I received reflects a serious lapse in standards. I attempted to reach someone by phone to address this directly, but unfortunately, no one answered. This lack of responsiveness only adds to the frustration. It is both disappointing and concerning that this level of service is being delivered. I strongly encourage you to review your training protocols and ensure your team understands the importance of quality and customer care.

Poor customer service. Anna who works the front took my order. She was upset with me because she doesn’t speak English. I simply ordered a tostado bowl with chicken well done add avocado. She didn’t understand what I was saying so walked off mid order and started speaking Spanish to her coworkers. A gentleman who came to take my order apologized and placed the order with ease. However Anna refused to make the chicken well done because she didn’t want to have to clean the grill after 🤦🏽‍♀️ I order the same thing at every el pollo loco I’ve never received this form of treatment or was told no I couldn’t get my chicken well done! I’ll never return to this el pollo loco

On Friday, 11/7/2025 I ordered a Classic Tostada to take home. 20 minutes later I felt sick with stomach problems that continued throughout the night and the next few days. I called location 3 times and phone was never answered. I wanted to report my symptoms and ask if they had received any other customers reports of illness and that my suspicion that the food was tainted and they should make sure that food was fresh and at correct temperature. I choose to leave a message since no answer and left my phone number and a request to please return my call. As of today no one has called. Please take caution at this location. I think I will contact health department to check on this. Yvonne R.

Ordered a chicken bowl and crunchy chicken tacos. Let me tell you I couldn’t even eat the chicken it was harder than a rock and tasted old. Do not come here you will be very disappointed like I was.

I visited this place yesterday. I was impressed how the chicken was perfectly cooked. It was juicy and tasty also customer service was great! For sure I will return. Thank you