Factor_

I’m a 66 yr old Army Vet and recent 6-bypass open-heart surgery patient and I chose this meal service during rehab and recovery. They spend alot on digital advertising to promote their quality, but unfortunately they have a real issue delivering on it. Several of my deliveries have been days late and I canceled today after not receiving it two days late. Their menu is limited and has actually become more so each week and doesn’t offer the diet or repeat order favorite options of other services like CookUnity. I’ve had weekly orders arrive missing meals or with expired meals. I’ve had orders arrive days late four times. And although I try to choose a fish protein based diet, there are weeks where there are no fish options… that’s just crazy. And the portions, especially their veggie sides a

There are a multitude of companies that will deliver meals to your door, including Hello Fresh; Hungry Root; and Factor. Depending on your budget and needs, you can order from any of the above, saving you time and money vs. having to run out to the grocery store. If you’re a person who loves to cook, then I would suggest Hello Fresh. If you’re looking for a meal in under twenty minutes, then Hungry Root would be right up your alley. And then there’s Factor- my pick for a delicious, high protein meal in five minutes. *The only drawback with Factor is they do not offer any extras like fruit or breakfast.

I canceled my Factor meals because I was doing the keto plan and they were very high in carbohydrates. Once I canceled, my final box was suddenly delayed over 24 hours getting to me and was missing meals. I was credited to my account for the missing meals. What good is a credit for something I no longer subscribe to? 10/10 do not recommend Factor. I might have considered resubscribing when it better fits my dietary needs, but no longer.

Very bad experience. Customer service straight up lies. I canceled my order on Tuesday. Today it is being delivered. I canceled in the first place because of issues. The lady (Mela) to me i canceled 1 day after the deadline which would have been Wednesday. I have the proof on my phone showing I called on Tuesday afternoon. I also have the confirmation email. I told her all of this. She still continued to lie and would not transfer me to anyone else and no refund. I called back got another lady who indeed confirmed I called on Tuesday and did issue the refund. However, she would not give me the corporate office phone number. No one would give me the phone number to their corporate office. They said the didn't know the number

Terrible Service and Disrespect to Customers I have had multiple issues with Factor and it’s always the same: the food never arrives on time. I pay to receive my meals on Mondays, but they constantly arrive late or don’t arrive at all. This week, according to their app, my order was “delivered,” but that was a lie. If I don’t reach out to complain, who knows in what condition the food would arrive, since they don’t even update tracking and sometimes it arrives damaged due to poor handling in transit. This happened so many times that I ended up canceling my subscription. Their customer service only offers apologies and credits, but never solves the real problem. It’s frustrating to pay for a service that doesn’t deliver on its promise and be left without food for the week. I do not recom