Family Kitchen

i’ve been eating here for a couple months now because the food taste magnificent just eating here because I have a case in Yonkers I don’t live in Yonkers and today I got the unusual and my food had a roach in it I called them and told them the lady says she doesn’t know how that got in there but as I’m looking in the reviews, this is not the first time so i would not order here again place needs to be shutdown lord knows what these roaches have

My family and I went to get takeout for the lunch special. We spent $60 and were extremely disappointed. One of our orders came burnt, and when we called the restaurant to explain the issue, we were told that is how they make it. I’ve had the dish before from other Chinese restaurants, and while they are crispy and golden, I’ve never received it burnt. Something burnt shouldn’t be on your menu and given to customers. We ordered a variety of dishes, but none met our expectations. Two people felt sick after eating the food; one of them had only eaten the egg drop soup. I had to give a star rating, but the true rating is a 0/5. I do not recommend.

This is the 2nd time I got the wrong order, check your food because they will take it back and not replace it. There is not real customer service and they will not buy from you. We keep them in business and sometimes I feel like they don't care about their customers.

Terrible customer service…. Food bland…. Absolutely no condiments…. Just the worst. Will never give them another dime… beware they don’t respect you it your money!!!!!!

I have ordered delivery from here many times but the last time the half chicken was totally chared and burnt like it had been in an inferno and was inedible! I tried to give them another chance and dine in and had egg foo young which was portioned small with very inadequate portions of gravy and rice! On top of that I said I had a condition where I needed to drink a lot of water and could they please put some in a container for me as a courtesy for a good customer that gave them a lot of business. They refused and only gave me a tiny cup with hardly any water although I spent a lot of money there and gave them a lot of business! I WILL NEVER ORDER OR DINE IN THERE AGAIN! I don't like being nickel and dimed while being served bad food in small portions and disrespected with lousy customer s