Firehouse Subs Abilene South

I’ve never had a bad sandwich here. Today I tried the beef dip. It was good. Took a little longer than I’d like. I think they had a bunch of online orders.

Firehouse Subs in Abilene has been such a reliable spot for our family. Whether we’re dining in or using the drive thru, it’s always a great experience. The staff is consistently kind and patient, and they’re especially wonderful with kids, which never goes unnoticed. They treat my boys like they matter, and that goes a long way. The dining area is clean and comfortable, and the drive thru is quick and accurate on busy days when we need something easy. Our orders are right, the food is fresh and hot, and the quality is consistent every time. It’s just one of those places that makes grabbing a meal feel simple and pleasant, and as a mom, I really appreciate that.

Need to do better reading online orders. Without fail they mess something up. I say light sauce, they give a dry sandwich. I say no pickles, I get pickles. This time the pickle I didn’t want even had a hair on it. Inspect your food closely. I’ve been here several times and every time I come I am reminded why I stopped. When you spend $40 on an order for the family you expect it to be made correctly. The sandwiches are delicious when made correctly. Staff is usually pleasant. Hopefully better next time.

Firehouse is ordered to-go at least once a week in our house, everyone loves it. In fact, it’s probably the one joint my entire family gets excited about and can agree on. However, they forget something every single time. We’ve left notes on the order: “Please make sure all items are correct, thank you!”, as well as politely ask at the window to make sure everything is right. Calling and letting the store know doesn’t seem to prevent it the next time around either. Realistically, I shouldn’t have to check my order every time before driving away. At this point, it’s just extremely frustrating being consistent customers and running into the same never-ending issue. I hope this helps highlight and put more focus on order accuracy more than the notes and call-backs have. If we get a course-

As much as I like subs I was really disappointed steak and cheese was more bread than meat the mustard had a good flavor but there was too much and it was overpowering. The chicken dumpling soup was mostly broth very little dumpling. Brisket sub was tasty. Macaroni was good. The restaurant itself wasn't very clean floors were dirty. The restroom wasn't clean either. Plenty of staff but the overall feeling of the dine- in experience wasn't inviting. I most likely won't be returning.