Firehouse Subs Broken Arrow

My experience with Firehouse is that all First Responders receive some sort of discount on their food. This has been a Firehouse policy and is even written in the Firehouse online information from those who started the company. This is supposed to apply to both retired and on duty personnel. Last night we went to the store on 9th Street in Broken Arrow and was amazed at the dirty condition of the store. We were the only customers and 5 employees plus the manager were just standing there talking. Tables not cleaned, items not stocked etc. At any rate, we love Firehouse food so my wife and I ordered anyway. I showed my badge that shows the department I worked for, the rank I was at when I retired (EMS Chief) and it has the words retired on the badge. I was told that this badge was pro

My wife needs a Gluten free diet. They offer a GF bun with the promise to use a specific cutting board. That purple board never moved all the time we were in the store, I watched it every second. I challenged who I assumed was the manager and she asked the girl who made the sub who sheepishly said that she did use the board. IN OTHER WORDS SHE LIED. Also she did not get the cheese that was requested in fact got no cheese. Never going back.

This store is the worst. VERY dirty and the food is moldy. I took a picture for the manager; a blond, very heavy and dirty woman who was so rude I was in awe. She actually waddled up to me, told me she hoped I died and threatened me. I called the police and I hope charges were filed. NEVER have I seen someone act like that. But I guess that explains the condition of the store and the rotten food. I would highly recommend going elsewhere.

On 2/11/2026 Was my 1st time ordering there and hope the owner or manager takes the time to say thanks for this review just like they give thanks to the ones who give them 5 STARS… And will be the last time customer service is so bad My food was so bad as well I had to walk back in 3 times My sandwich had nothing but lettuce No cheese no tomatoes no vegetables at all when I order it with everything on it Then they made it again they forgot the vegetables again.. I went back the 3rd time they forgot the pickle. He never asked me if I wanted a full combo I had to buy my chips and drink separately anothers extra charge. My daughter’s sandwich looked disgusting the way they prepared it they don’t even know how to prepare a sandwich The last time my sandwich was made but he put some kind of rad

I have been here a couple times, pretty consistent with their sandwiches. The staff is friendly and they have a lot of folks working the sandwich line, which is nice vs somewhere like Subway where it’s only one employee making all the sandwiches. Every sandwich I’ve gotten here has been piping hot so that’s nice. Depending on what kind of sandwich ya fancy, place like Firehouse is in my rotation for hot sandwiches.