Firehouse Subs Campus Plaza

We went in to order some subs to go, as I have Celiac and cannot have gluten or any cross contamination. My partner is allergic to onions and cannot have many things. We are both typically okay after Firehouse Subs as long as we order the same food and let them know our allergies. This was our first time at this location and I am never coming back. The person taking our order did not know how to ring anything up and asked us several times what we wanted, then missed my partners allergy completely on the final order. Unfortunately, I did not notice until we received our to go order with BBQ sauce on it. I brought it back up to the counter and explained and was upset. The item was remade with the person making it informed of the allergy. We both wanted a pickle with our order, but only he re

I’ve ordered from firehouse subs two times now, the first time was at a different location here in Springfield, it was phenomenal, so I had ordered again, only this time it was at this location, that was a mistake, I ordered two medium subs, one of them was much smaller then the other, the sub roll itself was skinny like they hadn’t used as much dough as normal, then I had ordered extra pickle spears with each sandwich, and not only did they not give me the extra ones, but they didn’t even give me the original ones, I was given 0 pickle spears. I also had ordered extra bacon on both sandwiches which I paid extra for, but they ended up just having the normal amount, it all was very disappointing, I’ll definitely be steering clear of this location in the future.

I want to start by saying, I really want to like this place! My boyfriend really enjoys a sandwich (his always has a lot of meat and looks good. Not my kind of sandwich though) from here and it’s close to my work. Anyway, we have been here I think 4 times now in the past few weeks. I have tried two different sandwiches. I am ALWAYS shocked by how little meat there is. I kept thinking each time maybe it’s me, surely they weigh the ingredients, this must be a fluke. I have decided today that I don’t really want to go back or maybe I need to order the cold deli options moving forward. I’m not sure yet. I have had the Turkey Thanksgiving option twice and it’s basically a sandwich with stuffing and cranberry jelly, I then tried the brisket sandwich and it was pretty much mayo & cheese. I looke

This was my 1st time ever to firehouse subs but I had high expectations because of the reputation that I have heard about. I ordered the Cajun chicken sandwich with chips and a drink. I was not disappointed. The sandwich had just the right amount of seasoning and toppings and was delicious. So much better than Jimmy John's! The sweet tea was awesome! The store was clean and well lit. The service was fast and friendly. I will be back!

Ok here goes.... For starters, the service was excellent, Jaden was polite, professional and was assisted perfectly by the fast moving and focused sandwich maker Marianna! Even the store manager made a brief appearance. The food was great for a non-philly type sub😉 The bun was softly toasted and the toppings were super fresh! Overall a great experience and the fam can't wait to try other items on the menu. Oh yeah, the theme, cleanliness and location were all on point! 👍