Firehouse Subs Douglasville

I just ordered French fries. They were fried to order so I didn't have to fight for them to be hot. Well seasoned. They come with a sauce but I preferred the ketchup that was provided upon request. Place was clean & every customer who came in the door was greeted. Solid 5 stars.

I was impressed by the freshness of the ingredients and the amount of filling in the sandwich. Pastrami took me back to my childhood when we would go to the deli to take some home. The place was hopping and it took a little while, but we're ok with that. The staff was very nice. Thank you for the experience!

Food was good until I found myself chewing paper. It appears to be the paper from the meat being in the steamer and tore leaving part of it on my sandwich. In my opinion, person making this sandwich should have known the paper tore. It was early so cant blame it on being busy.

I had an issue with my Uber eats order from this location and called to inquire about the best resolution regarding my order. I spoke with Jay who was said to be one of the managers. Jay didn’t sound like he was educated at all for a managerial position. He then pushed my call off on Jocelyn idk I guess that’s her name as another manager and she was not skilled enough either to handle customer service complaints. I asked if they could provide a refund for the sub that I clearly still have and provide my missing oatmeal cookie which is documented with Uber eats. In addition, when I was told no refund would be provided, I then asked would they remake the sub, and her response was no I had to go through the third party. Huh? The third party didn’t make the food they delivered it. The food was

My food was fresh and made quickly! My order was accurate. It’s hard to find gf sandwiches sometimes and this is a great option!