Firehouse Subs Hamilton Mill

My order was wrong and I was offered half a refund because I ate half of the sandwich which is fair but funny because my order was 95% wrong 😂😂😂 I spoke to “Angel” regarding my online order once I was home. I ordered a large Jamaican jerk sub, caramelized onions, Italian dressing, pickle spear, extra pickle spear, Italian seasoning, extra sweet mustard, extra jerk seasoning. I had absolutely none of the additions on my sub. I called and was told there were caramelized onions on my sub because Angel put them on personally but couldn’t say anything regarding everything else that was left off because she didn’t make the whole sandwich…. However, per the picture lol those are definitely not caramelized onions lol, they’re raw onions and they didn’t even peel the outer layer before cutting so

I don’t usually leave bad reviews, but this visit was honestly pretty rough. The food just wasn’t good. My sub tasted off, bland and dry. For what you pay, you expect at least decent quality, and this wasn’t it. What really bothered me though was how dirty everything felt. The air inside felt heavy and sweaty and the tables were sticky when we sat down. The floors were wet in spots, and the bathroom was honestly gross. The toilet clearly had visible stains and grime and the paper towels had a bunch of dust on them. The staff were okay. They weren’t rude or anything, just kind of neutral and going through the motions. I don’t blame them entirely, it felt more like a management/cleanliness issue than a service issue. I’ve had better experiences at other locations, but this one really nee

I ordered a sandwich online for my daughter. After placing the order I immediately called after placing the order to tell them I needed the sandwich plain. They did not answer so I called again. After 5 minutes I got a hold of “Angel” the manger who said they are busy and can’t always answer phones so I told her my mistake and she said the order is already made and it can’t be changed so I asked if the could make a new sandwhich and she said no I would need to order another. It was her attitude that was rude. I have been coming to this store almost 9 years now. We order once a week from there. I understand it was my mistake, but some customer service goes a long way to keeping peoples business. This store on many occasions has gotten my order wrong and I have let it slide. I know me not co

My husband and I patronized the Hamilton Mill, GA location last night, 11/21/25. My husband placed an online order and when he went to pick it up someone had taken our order, the girl working said she made ours but someone else picked it up. My husband then sat there and waited for 45 mins (while me and my small children were in the car) for them to make our order over. After 45 min he gets the order only for us to get home and we have 3 sandwiches that we did not order. We only ordered 2. The sandwiches were piled with meat that we do not eat. I called and spoke with Dylan (the manager) and he was knowledgeable of the situation and very apologetic. He said that we could come back the next day for a full refund and he would do something special for our inconvenience and he would also let t

If you are out of a sauce that comes WITH the sandwich, wouldn't you advise the customer of that when ordering?? No they just wait until they already made the sandwich so when you ask for something else it makes feel guilty for wasting food. Then, out of your signature drink??? UGH!!