Firehouse Subs Hudson Plaza

Looks like slop. I didn’t know the club only comes with one piece of bacon. No slices of cheese on the sandwich. I would expect a small, medium or large would come with at least 2 to 3 slices of bacon. Upon arrival, a young man with short dreads looked at me like he was dumbfounded, when asking for my pick up order I made online. the bag was covered in shredded cheese and mayo. Unacceptable.

The food was good, and that's why this review isn't a 1 star. It should not take 20 minutes to make one medium sandwich. I ordered, got my chips and drink and sat down. As I'm waiting, I notice there's about 9 others waiting on food. But there were 4 people behind the line. I was a part of the staff that opened this location back in 2014. We were trained by corporate employees. And one of the point they get across to you is that it only should take 4-7 minutes for someone's order. Now I'd understand if they were slammed, but they were not slammed by any means. I even witnessed 2 other customers come up to the front to ask about the wait. With one of them changing their order from dine-in to to-go because it was taking so long. And when the staff was responding to this customer one of them

There was 3 people in my party. We placed our order at 5:01 pm & received it at 5:26 pm. I have been to other Firehouse Subs much more busier & took less time to get my food. There was only 2 other small groups of people in the restaurant & 3 or 4 to go orders. My sub was good, a Hook & Ladder. My son had the kids meatball sub & my husband had the med meatball sub with a side salad. Meatballs on both subs were burnt. My husband had to eat his salad with a spoon because there was no forks. He ordered extra pickles with his sub but didn't receive them.

Come here maybe once a week to grab a sandwich. Im to the point into going to another sandwich shop. Constantly have to repeat myself. Cant hear the person a the register. Food was wrong last time took 3 sandwiches to get it right. They stand around while we wait for our food talking and cursing i tell them 2 to 3 times on the pickle and yet I never get one.

Convenient location near home. Our favorite sub is the Hook & Ladder, warm. Can’t beat the meal, especially with coupons!