Firehouse Subs Kelly Plantation

When I walked in I was greeted with confused faces. I ordered the new roast beef dip. It took 5 minutes per ingredient to make this sandwich. I almost went to sleep and asked them to wake me when they were done. Customer service was a straight 0! The woman had one of the most unfriendly personalities that I had ever experienced. I would have given the rating a 0, but the young guy with dreads had a beautiful smile and he even held the door for me on the way out. I will be making my subs at home or stick with Jersey Mike’s from now on.

Wow what a busy location or maybe it was the time of day. I believe it was shortly after noon time when I walked into a line with a half a dozen people in front of me and almost a full restaurant. Happy to see the good places doing so well. Ordered my usual turkey sandwich combo and as usual it was delicious. Great location with all the amenities you would expect from fire house. Everyone working was very clean and professional and looked like they were working very hard to service the customers the best they can.

1/27/2026 Woman working was beyond rude as soon as walking thru the door to pick up Uber Eats. Told me she wasn’t going to start the order because I was before the pick up time (I don’t mind waiting) but just stands there on the phone. I understand you close soon YOU CAN STILL BE POLITE!

For the owner. 28 April 2025. I pulled in at 8:50pm. Restaurant closes at 9:00pm. Door locked. Two employees hanging out inside. One left the restaurant at 8:55. I’d be mad if I owned or managed this location. I will always love firehouse. Just laziness here

I went in to pick up a DoorDash order, and the employee couldn’t figure out how to locate it in their system. I had to go out of my way and call the customer directly (luckily they answered) to confirm what they ordered. When I told the lady at the counter, she was rude and gave me attitude, as if I had done something wrong, even though the issue was on her end. Overall, it was a very disorganized and unpleasant experience.