Firehouse Subs Lilburn

I don’t want to be the person that drives business away but it seems repetitive with the quality and reviews as well as the owners replies. My main concern is that there’s somewhat of an “AI” response and not a resolution. I do not expect to get what I paid for at this point. Here’s why….. Wanted to try the new turkey, stuffing with cranberry sauce and literally did NOT have ANY TURKEY?! 🤨 Check the photo below… the misses and I split a large. She literally had 3 small squares of turkey and I have an amazing 2 tiny pieces! This sub cost over $15 and it comes with no meat?? 😳 The week before today we ordered the same through “Uber Eats” and only received one sandwich. Paid for 2 but only got one!! And now this. 🤦🏼‍♂️

First time giving fire house subs a try, and I loved it! I tried the firehouse steak and cheese with added veggies and it was amazing. The staff is very quick and the restaurant is very clean. They had lots of options so I can't wait to come back and try their other flavor combinations.

I really love the subs at Firehouse Subs every chance I'm in the area. I decided today to try out a different sub with meatballs it was very delicious. The cashier name Phil was very friendly to me and overheard me talking about the fries with my spouse and let me try it for free. I was so shocked, she only asked me to review the store. Thank you for showing me above and beyond service!!!!

This is BY FAR the best firehouse Ive had the pleasure of going to. The food is always made how I like it, and the staff are absolutely incredible. I'm always greeted with a warm welcome and a bright smile. They're always ready to answer any questions I have, and they're always very nice to me. I've never once had any issues with them, or them with me. So with the stories I hear about people yelling, cursing, and snapping out on the staff; id say the issue isn't the staff. It's the CUSTOMER. They are people too, they working hard too get everyone's food correct the whole day, they are trying their hardest. We should appreciate their efforts at the end of the day.

They had only one person on staff for lunch with 12+ online orders and a few in-person orders. I want to shoutout Jason for coming in when it was his off-day to support the business. He was literally the only employee working, taking care of both walk-in customers and online orders. I don’t know about others, but even though Jason had a stressful shift with more and more orders coming through, he made my italian sub perfectly. I commended him on his hard work and hope it will be recognized by the company.