Firehouse Subs Mark Twain Village

No idea what’s happened with this location. They abruptly changed their app availability, and then removed their chicken option online. Then the chicken wasn’t the same as all other firehouse locations - but rather chicken chunks coated in a weird flavoring. You can’t order online most days and they STILL don’t have the correct chicken or even have the option on their app! Used to be a frequent customer at this location but no longer.

We've ordered from Firehouse on Mid Rivers Mall Drive several times. Sandwiches were good and staff was fine. Today, the food at This location was also good, however the staff is terrible - no personality or friendliness and the 3 workers are very s-l-o-w. Soda fountain was not working. I just read through some of the other reviews on here. This location has some issues to fix.

Honestly the worst firehouse subs and I love their subs. This place is extremely slow. Not trying to be mean but the two back workers can't speak well English. The manager is constantly trying to do something but gets side tracked doing something else. Always out of supplies. Seriously you offer cookies but then you never have any made. Words right out of her mouth she had no time to make any. Well you guys get there earlier before opening. There's no excuse for that. Also to constantly be out of pickles. Or when you actually have pickles and it's clearly on the ticket they never put any in your bag or in your box with your sandwich. Even the soda machine was out of absolutely every kind that they had except for one because again the manager had no time to change them. Very very disappoint

Came in around 7:30pm and no one was in the store. There were two employees, one was sitting at a table watching videos on her phone and one was behind the counter with her phone in her back pocket playing music out loud. I ordered a sandwich and wanted some soup with it. She had a hard time hearing me order over the music her phone was playing. She said “I already put the soups away for the night”… they didn’t close for another 1.5hrs. I settled for chips. I go to get my drink and there was no ice in the machine and about half of the drink options were out. The lady quickly made my sandwich and joined the other employee at the table. My food was lukewarm at best. As I’m eating, they continued to play videos out loud on their phones. They noticed that I needed ice but did nothing to help.

Ignores Door dash orders ..40 min wait on two sandwiches .I never leave bad reviews being a former business owne r but this was a absolute must !The worst part is I was introduced to the owner years ago at my business. I can't report this situation to the owner because it was the owner that made sure I received my order last .I watched 20 people ahead of me leave .I hope he understands when they eliminate door dash because of people that are like him.I arrived 35 minutes late for my delivery with no receipt attached ,bag not sealed that had mayonnaise smeared all over it .I was embarrassed to drop it off .I will be punished for his unprofeshalism. Highly Disgusted.