Firehouse Subs

Our first time in and let me tell you how dilious these sandwiches are super fresh warm bread the best turkey I've ever had and super kind customer service and very clean restaurant and it helps our firemen and women and first responders which I love I seriously can't wait to go back and try more and definitely get one to go home with there that yummy and I live in Crescent City ca where we don't have yummy sandwiches like these

The staff here are very polite and helpful, addressing any issues or concerns I had. They even delivered an impressive meal, as shown 🙂. Having worked here myself during the COVID pandemic, speed of service could be somewhat improved, but I'm delighted to see that the staff have maintained a great attitude and service overall.

I've been to firehouse many times and every time I decide it has to be better than before it's not ! They've been out of sandwich meat I ordered. Ok, chose a different one and a drink. Sorry no fountain drinks today ? WTH ? The franise needs under cover Boss lol

1st time there, won't be back. I ordered a small Smoke house brisket, husband ordered a large Firehouse to go. Drove over 30 minutes to home and the small was barely 3.5 inches, not even a third of the large. I measured it 3.5 inches, and no cheese. The meat was miniscule. It also took over 20 minutes to get our sandwiches despite 7 people behind the counter. Restaurant not busy at all, seeing the reviews after, I now understand. The staff could be heard and the lady in charge was trying to get the others to learn how maybe to be efficient and had to inform them the one they were working on didnt need to be prepared for 30 minutes And yet we waited. I called 4 times to speak to someone and they dont answer the phone. I promise they are not busy, just lousy at time, prep, and food.

I got a French dip on door dash I didn’t come with au jus so I went in the next day because I still wanted one they didn’t have the meat for them. ok understandable. the manager said I would have a free one next time I come in awesome. I went in today about 2 weeks later and they refused saying the manager wasn’t there and there was no record, annoying but understandable but I still bought one 30 minutes later still waiting keep in mind a random Thursday at 6pm I asked how much longer the guy said no idea finally a hour later I get my sandwich. I’m walking out the door look in the bag and no au jus dip 😭🤦 very difficult for me to get my sandwich. they make good food but disappointing