Firehouse Subs Plant City

Firehouse is one of my favorite sandwich chains. I came here and it was a good experience like always. The restaurant was very clean and the service was friendly, although it look a little long to make our subs. The subs are great! It as good temperature, flavor, and bread. I had the New York Steamer and everyone else in my party enjoyed their subs too. Overall, this is a great place and I recommend this.

I am writing to share my recent experience at your restaurant on 12/09/25 regarding my order of two sandwiches. Upon returning home, my daughter discovered a blonde hair in her sandwich. We immediately called the restaurant to inform the staff about this issue, and my son spoke with Cierra the manager on duty. Unfortunately, we were told that we would have to purchase a replacement sandwich, as per the general manager's policy. I attempted to speak with the general manager, Beth, but was informed “She does not want to speak with you’ To make matters worse, Cierra changed the narrative, claiming our complaint was about my daughter not liking the sandwich rather than the hygiene issue we faced. This experience has left us quite disappointed, and I feel compelled to express my concerns regard

Sadly enough I came into the shop and ordered a turkey bacon ranch. If you want to check the cameras and play them back. Instead I was told I ordered the sub they made and the young woman decided to accuse and argue and tell me what I ordered...... then the scared employee that took my order tucked tail and lied about it as well or maybe he forgot. If you want my honest opinion he seemed petrified of her and stuttered his way into the mishap he made. Literally got nasty with me and was argumentive and told me what I ordered, instead of fixing their mistake. The over the top female worker and her tone should be reprimanded at least. Once again check the cameras im sure you have them. I won't be back unless I have some sort of an apology. Plenty of sub shops in Plant City. In fact I just cam

I had a terrible experience here as Cierra/Ciara, which ever way she spells it, left a little surprise in my sandwich. I bit into my sandwich and come to my surprise there was a long strand of blonde hair, similar to Cierra’s. Cierra who was not wearing a hair net informed me that her manager Beth was not going to refund or make a new sandwich and instead I would have to purchase a whole new sandwich if I wanted one. Customer service at this establishment needs some serious work. The sandwich and strand of hair were both returned to Cierra. It’s crazy to lie and state that I simply didn’t like the sandwich when it was made clear there was hair in the food, and it’s even crazier that I would have to purchase a whole new sandwich for hair being in the one I already purchased. The attitude of

Went to pick up my mobile order to later find out after my girlfriend took her first bite of our sandwich that there was a long blonde hair in it. I called letting firehouse know there was a hair in our sandwich and we would like another one made to which then I was put on hold for about 5 minutes. When they got back to me they said they spoke to their general manager who told them there was nothing that could be done. I went up there and proceeded to speak to Sierra (or Cierra Idk how she spells her name) who was laughing in my face and on the phone with her general manager, Beth. Beth was 0 help and was yelling through the phone telling me to “calm down! Calm down!” Eventually I got a refund but I mean what awful and sorry customer service. Sierra wasn’t wearing a hair net and showed no