Firehouse Subs Quail Creek Crossing

Placed my online order at 11:11. Did a whole bunch of errands because I know they can get slow during lunch hours. Got there at 11:45, my order isn’t ready. My order actually hadn’t been started. I waited for over 20 minutes, people are coming in and getting their orders and I’m still waiting. No one greeted me or asked for my order for over another 15 minutes having already been there a good chunk of time. Thankfully the veggies and bread were fresh and my sandwiches were very good otherwise I would not be going back. Customer service needs major improving here.

The town that I live in does not have a Firehouse Sub. This visit was the 2nd time I had the privilege to enjoy Firehouse. I really like having plenty of jalapenos on my sub but I forgot to tell the workers. However, they put the perfect amount of jalapenos on my sub so I was happy 😊.

I have been here about 3x and multiple times it had been awful. Missing items or wrong orders being picked up. This last time was awful. My fiancé went to get 2 sandwiches takeout for us. Took about 20 minutes for him to go there and back. As soon as we go to eat he is missing half of a full sandwich we had already PAID for. We then had to drive 10 minutes to go and get the rest of the food. When we did get there a GM was very helpful and kind to fix the problem. Needless to say though we will not be going back since we always seem to have an issue.

I have always had good subs from here, but today was horrible. Today I ordered their Thanksgiving Turkey sub (love it). But they totally messed up my order, and I could not go back because of work. I ordered a large on wheat. I double checked on the wheat, and they still gave me white bread. Plus, there was hardly any turkey, but full of stuffing. No cranberry but they put pickles on it. Yuck! I don't want to stop buying here, but I will if this keeps up.

The food is pretty decent, but its clear this place has been going down hill as far as service is concerned and WILL forget items in your order. We wont be comming back until we see the reviews get better.