Firehouse Subs Silver Comet

⭐☆☆☆☆ (1 Star) If I could give this location less than one star, I would. From the moment we walked into Firehouse Subs on South Cobb Drive / Cobb Parkway in Smyrna, GA, something was clearly wrong. No greeting. No acknowledgment. We were the third customers in the store during the middle of the day — it was not busy — yet no one welcomed us or seemed attentive. The cleanliness was unacceptable. The floors were visibly dirty and did not appear to have been swept or mopped in quite some time. Debris and grime were noticeable, especially considering how empty the store was. We actually had to look around to find a table that seemed clean enough to sit at. Windows, doors, and surfaces looked neglected. Cleaning spray was being used on tables, but they were not being properly wiped down. W

Came in on Sunday Jan 24,2026 on a wet and windy day. There was supposed to be a ice warning, but I'm on the road dropping off some food to loved ones. Saw Firehouse subs open and decided to grab a meatball sub. Inside were two very bright and cheery young ladies who made this wet and cold day all the better. I commend their upbeat attitude and perseverance in this horrible weather.

The restaurant was clean and stocked. Food was hot and fresh so no complaints there. Unfortunately the service was disappointing. The cashier was friendly and helped us but when we got in our car we realized the gravy we ordered was missing. My husband went back in to ask for it and the employee he asked rolled her eyes at him when he mentioned he was missing his gravy. When we arrived home and I opened my sandwich, I realized my lettuce and tomato were missing despite it being on our receipt. I ate my sandwich anyway because we were already sitting at the table by the time I realized my food was incorrect. Just make sure you to check your food before you leave the restaurant…

My experience was unacceptable, and I will not be returning. The cashier was rude and had a poor attitude. She was wearing a hoodie tied over her hair, which felt unprofessional for the workplace. The food was awful, and everything looked old and carelessly thrown together. After one bite, my stomach started hurting. While still in the parking lot, I called immediately to request a refund, and she refused in a rude manner, which unfortunately was expected. I would prefer a refund over an apology, since I will not be returning.

This location is absolutely disgusting and nasty hence the 96 rating. The floors were dirty with a sticky substance and dried up mud everywhere. Trash thrown all over the place by the drinks station. Location appeared like it had not been cleaned all day. It took forever to get my food and when I did finally get it my sandwich it was cold. The employees were not welcoming and seemed as if they did not want to be there. All in all management needs to go back to some training on customer service and proper food handling.