Firehouse Subs Simpsonville

My daughter and I had a girls day out today. We both love Firehouse and have always had great food and service until today. We ordered the French dip and the Italian sub also 2 orders of fries. Three employees were working not one employee greeted us or had any interaction with the other guests that came in. Our order was missing the fries so we ask about them and had to wait till 4 other guests recieved their food before she gave us the fries. My french dip was still cold in the center and very little meat on the sandwich. I asked for ketchup for our fries and was given 2 packets. When I ask for more she told me she would check on it. I have never had bad service or food at any Firehouse I have gone to. Maybe the employees could at least speak to the guest and try to get our orders strai

The 3 young girls up front were so kind and energetic. They made sure I got everything I needed for my order before I left. Definitely appreciate the breath of fresh air after a long day at work!

Hands down best sub! Every sub we had was special order and they were made properly and we had a pretty large order. Staff was friendly and nice. The order was ready before the time on the app. We will definitely be going back!

I order my subs for pick up once in a while from this location. But they never make my subs the way they should. They always forget to put my jalapeño and banana peppers. The flavors never miss but my add ons do. If it was more consistent, I would give it a 5 star. I also always ask for an extra pickle, because firehouse’s pickles are the best ever. But it’s hit or miss too. Either I get my one pickle only, or I don’t get pickles at all. 🫢

Since I ordered on the app, the food was ready as soon as I walked into the store. It was perfectly made--perhaps the best Hook & Ladder I've ever had.