Firehouse Subs Smokey Point

I’ve been a customer for quite a while and been treated good but this was not up to normal. I don’t like pickles at all. I always ask for no pickles and they follow the request majority of the time. This was one those time that they messed up. When getting my order to dine in they had a pickle on my tray. I asked the employee to retrieve the pickle because I didn’t want pickle juice on my fingers. The other employee commented “You could have done that” to which I told her it should have never been placed on the serving tray. As a person with food allergies I take that kind of interaction seriously. If this had been my first visit it would’ve been my last. Because I realize that isn’t the norm. As I was eating I did notice the conversation the employee was having with each other wasn’t any

I’m not gonna give this place a one star review because the food isn’t bad. I’m giving three stars because I’ve been here four times and they got my order wrong twice. Today I asked for a sub without lettuce and with onions they gave me lettuce and no onions and another time, I specifically asked for no mustard because I hate mustard and they put mustard on it. The food is not terrible though. I’m just saying expect to be surprised when you get your food.

They have the BEST sammies here! Love that they are toasted and there are so many options. Great pickles and 700 flavors of soda. One of my all time fave lunch spots!

Update: I did hear from the local store owner, who emailed and asked what happened and what they could do. I was told the "small" sandwich is 3-4" so if you're an adult, don't bother. I replied and never heard back. Ultimately, they did nothing. It was a far cry from the great service and great sandwiches I used to CRAVE years ago. They simply don't care. I used to live in Florida and absolutely LOVED Firehouse subs. Hadn't been to one in over a decade, so I stopped in today while visiting nearby from up near the Canadian border. I ordered the New York Steamer, to go. In store, the small is described as an approximately 6" sandwich. Per my photos, you can see that the to go box is the width of a car key. My sandwich combo, which was over $12, entailed a car key sized sandwich, chips and

This place is so good. The food is savory and delicious. Attentive and very helpful service. Specials are the best 👌 And they help the local fire houses!!!