Firehouse Subs Twin Oaks

My meal was great and came out pretty quick. The store was clean and smelled really nice.

food is great but waited over 8 minutes by pickup counter with no welcome in or being asked for a name about my order. They looked busy, but there were 3 people including myself in the store. I acknowledge there’s probably plenty of online orders that they’re occupied with but they had no one to address customers.

Unfortunately the food tastes fine when they get it right. Everytime I have been here in the last year its always an issue. Its not like I order anything difficult, literally a steak n cheese plain.

As much as I love their sandwiches, the last two experiences I have had at this location have caused me to decide not to return. I placed a pick up order earlier this week and the entire order was wrong. When I called the store to tell them they told me I could drive back and get new food, but I didn’t have time to do that. They offered to write my name down and told me that I could pick up two sandwiches the next time I came in at no charge. I came in two days later to use my two free sandwiches, and even though the note was there, the manager was rude and frustrated at having to honor it. They took over 30 minutes to get my order and it was just a poor experience.

First time trying Firehouse subs. Had the 12inch Italian sub split in half for me & my fiance. We both loved it. Only thing, it was a to go order. By the time I got home in Nixa, the bottom bread was very soggy. Otherwise, the flavors were delicious. I will eat there more often!