Firehouse Subs W Mcdermott Dr

I had an incredibly disappointing and offensive experience at this location. After being served two sandwiches with almost no meat, I requested a correction. The staff was argumentative and acted as though I was unfamiliar with the brand’s portion sizes. ​After they remade the sandwiches incorrectly (missing cheese and toppings), the situation worsened. My fiancé overheard the employees on the line speaking in Spanish, using profanity and derogatory slurs to describe me because I used a coupon from the official app. Using a valid loyalty reward should not result in subpar food and verbal abuse from staff. I strongly recommend avoiding this location until management addresses the unprofessionalism and hostile conduct of their team.

I came to this Firehouse Subs on 12/21 at 7:30PM to pick up a DoorDash order (That I ordered at around 7:10PM), and when I arrived, I was told the order had already been picked up. The issue is that the staff gave my order to someone else without properly checking or confirming the order details. I even showed them my DoorDash app with the active order as proof. Despite this being a mistake on their end, they refused to remake the order or offer a solution. They pretty much said tough luck, someone else came and pick up your order already. This caused unnecessary inconvenience especially since the error could have been prevented by basic order verification. This location clearly needs better staff training when it comes to confirming pickup orders and handling mistakes responsibly. Very

My husband and I enjoy firehouse subs often, but have never ordered from this location before. Today, we ordered dinner and when my husband brought it home there was no turkey on my sandwich. Such a huge disappointment as I did not request it this way, and now am left with a very expensive veggie sandwich for dinner. When he called, he said that he could not understand whoever was on the phone and had to repeat himself over and over and the person on the other end clearly still did not understand. Very disappointed!! Better to order in person and make sure you double check before you leave to make sure they didn’t leave the meat off of your sandwich.

This place never disappoints! The quality and consistency of their sandwiches are top-notch every time. The ingredients are always fresh, the bread is perfectly toasted, and the flavors are just amazing. Plus, the staff is incredibly friendly and welcoming, making the whole experience even better. And let’s not forget the super customizable soda machine—so many options to pair with your meal! If you’re looking for a great sub with excellent service, Firehouse Subs is the place to go!

Talked to the manager Laura about our sandwiches having mushrooms in them when we requested not to put mushrooms in because of allergies! I called to get the problem solved and she said she will talk to the crew and hung up on me when I asked who I was speaking with!