Firehouse Subs Webster

We had the pepperoni pizza meatball sub. The bread didn’t seem to be toasted at all. The place wasn’t very clean. It’s a small place and they were busy so they probably didn’t have a chance to clean between rushes. The tv was on and the volume was up really load. The soda fountain was really dirty. Again! I’m hoping it was just a rush prior to me getting there. The girl who took our order was very pleasant though. I like firehouse subs so hopefully this was just a one off visit.

I stopped by this Firehouse Subs location today and had a frustrating experience. The staff was fairly friendly when I walked in, but when I got to the register the cashier tried to charge me $13.99 for a sub that was clearly listed as $11.49 on the menu. When I asked about the difference, he told me the owner was coming later that day to change the menu prices and that their policy was to charge the higher price anyway. I explained that the menu price is the advertised price and that’s what customers should be charged, but he refused to honor it. Because of that, I chose not to purchase the sandwich and walked out. If prices are changing, the menu should be updated before customers are asked to pay more than what’s posted. Otherwise it feels misleading.

The sub what so different from what I order, was okay but no what I expected from other locations. I think they ned more cleaning in the eating area. I came back for what I ate the first time. But I will give another opportunity in the future and see if I can get right next time.

If i could give a ZERO star review, I would. My office placed an order through firehouse subs website. 6 sandwich meals. They did not have tuna, so instead of contacting me and finding a solution, they just completely did not contact me. So when the order arrived, we were short one sandwich. Now as for the rest of the sandwiches, TWO were completely incorrect. Upon contacting the store and informing them of their mishap, they told me I wouldn’t be getting any sort of refund. Essentially this store is completely disorganized and clearly mixed our order with someone else’s. Whoever answered the phone and handled this situation poorly definitely should work someplace where they don’t have to deal with customers. Don’t give this place your business. $40 wasted.

Super friendly staff-Scarlette and Samarah were so helpful. I got the Pizza Meatball Sub and it was so good especially when combined with the assortment of hot sauce they have. Super glad I chose this place over Subway.