Five Guys

I absolutely LOVE 5guys and this review is not a bash on the company as a whole. I purchased burgers and fries from the Wilmington Pike centerville Ohio store at the end of January. I almost never take out. But my wife was a little sick and was craving the fries. I picked up and took home and the fries were so salty they were inedible. I was so disappointed that I contacted them through the app. I got a call the same day and was told that they would send me a compensation card in the mail that day. 14 days later nothing. I reached out by phone this time and was told I would get a gift card sent to my email.... nothing. I also got a email asking to verify my home address and they had it wrong. Was told that they would mail something out that day. NOTHING. I hate poor customer r

I’m really disappointed with how Five Guys handled a genuinely scary situation last night. My cousin and I were driving on the highway when a severe storm hit and a tornado warning went off on our phones telling us to take shelter immediately. A tornado had been sighted nearby, and according to the radar we were driving straight into it. We got off the highway as fast as we could and the first open place we saw was this Five Guys. We ran inside while tornado sirens were actively going off and the storm was getting worse. We were shaken and just looking for somewhere safe to wait it out. When we explained the situation, the girl at the register simply said, “Well, we close in seven minutes so… yeah, you should probably go to Target down the street, they’re open later and have less windows

The entire restaurant was filthy. Not one clean table and 1 other couple sitting in and eating. No one bothered to take a moment to clean anything! I could see if they were busy but they were not. I absolutely love their burgers and fries but not today. The fries were not done and my burger was luke warm at best. Not sure how this happens while you just took it off the grill. Taking a break from Five Guys and will find some place else for a good burger. Get it together!

My burger (meat) was so tiny!!! It was 1/4 the size of the bun. Bun was LOADED with ketchup and pickles to the point of being soggy. What a RIP off!! Won't be back. The last time we were here, the food was subpar. Tables were dirty too....

So while the over taste of the food is good and it is truly fresh the price for the amount is a total rip off. Pictures is the little (small) fry. And that cost over $5. At best that is a $1.25 worth of fries. Needless to say I will never be returning. As $22 for a sandwich fry and drink if ridiculous when this is what you get