Five Guys

I did an online order and they gave me the wrong burger by accident so they swapped it out and they remade everything. So now I have fries x10 and double milkshakes lol. Very nice employees

Haven’t had a Five guys burger in a long time. This Dedham location was good when I use to come here back before the pandemic. So was craving a burger and ordered double patty and bacon & cheese with lettuce and tomato extra pickles and a small fries and a large fountain drink. The staff person that took my order was friendly with a smile, the place was clean inside which was good to see. I love that you can watch your food being cooked, the cook was on point on the grill and I was happy with what I saw. Got my order in a timely fashion. Sat down to eat and it was awesome my burger was cooked perfectly, meat tasted good the bacon was crispy and cooked thoroughly! The fries are as good as I remembered! Sales up just enough and hot but delicious! I was a happy happy customer! I will be back

Updated...I was given a full refund. Added 2 starts for their prompt handling of the situation. I ordered a cheese burger with mayo, lettuce, onions and tomato. This is what I got. The 2 stars is because the rest of the order was correct. I’ve made 2 attempts to get a refund. Maybe they’ll respond to this.

This five guys takes forever. They mark my order as ready for pick up but I still have to wait at least 10 minutes for my food. Why lie? Just say it’s ready when it’s actually ready. I also had some random onions and a tiny piece of lettuce (both I didn’t ask for) sitting on top of my food.

Five guys places in general have great burger that feels healthier than a McDonald's "burger". Their Cajun fries, in particular, are awesome and it's a well known fact that Five guys restaurants are generous with the quantity of their fries. Their milkshake has great flavor, although the texture is a bit less thick than that of general Chik Fil A milkshakes. I am giving this place a 3 star because there was one time where we were dining somewhat close to closing time and they kicked us out somewhat earlier than we expected, and they weren't very nice about it. They certainly could have waited a bit more for us to finish our food, or at least have been nicer about it. That said, I wouldn't criticize their behavior too much. And neither will I give a rating higher than a 3 star.