Five Guys

Visited Five Guys before a concert across the street with my family, excited as usual, but this location was a big letdown. Ordered a burger with 10 ingredients, only to find I got just 4. After going back to ask for the missing toppings, a crew member insisted my order didn’t include them until I showed my receipt. Instead of offering to remake my burger, they handed me the ingredients on the side – really? Fries were also undercooked and soggy. Overall, disappointing service and quality compared to other Five Guys locations.

Never, not once in my entire life, have I disrespected, rushed, or spoke with a negative attitude to a worker here, EVER!! I LOVE Five Guys and was thrilled when they opened this location as it’s the closest one to my house, and I’ve spent thousands of dollars here without an issue. I asked why they hung up the phone on me today when I had a question about orders that were already placed, which was how long can I expect to wait for this order, not because I was in a rush, and I made that incredibly clear and coherent. No “anger” displayed at all. I did this so I can let the people waiting for the food KNOW how long they can expect me to wait, as I know SOME Five Guys locations (maybe all) don’t make the french fries until the person who’s picking up the order arrives. I did this to conserv

I have recently went into this new location that just opened and it is. Amazing. The Bacon cheeseburger, grilled cheese, BLT, veggie sandwich and Cajun fries were delicious. You can feel the great vibes and positive energy in the atmosphere the moment you walk in the door and they even have free peanuts for you to eat while you’re waiting for your fresh food to be cooked. I am also happy to say the entire place including the bathrooms were extremely clean.👍🥬🥜🍔🥓

As with most Five Guys, this location is clean, bright, and friendly. I once considered them one of the best burgers joints. In Chicago there are a plethora of hot dog stands or mom and pop restaurants that are superior. But for a chain, Five Guys is still right up there on the list. Quality meat, quality fries, they never cut corners. Thumbs up.

Near O'hare airport. 5 guys is everything you expect in a great burger. If you have never been here, the cheeseburgers are equal to firing up your own grill and getting those juicy thick tasty patties with all the fixings( they call it ' All the way' )American-style cheese melted between 2 fresh patties and placed on a soft, toasted sesame seed bun.. When it comes to fries they're freshly made boardwalk-style fries, cooked in pure 100% peanut oil. Cut fresh and cooked twice – firm on the outside and mashed potato on the inside. So dam good, they are not greasy, they taste like hand cut, fresh and not frozen. While you're waiting they have tons of peanuts you can scoop up and put in a small basket for you to crack open and eat... for free! There's self serve. Soda machine to mix and ma