Five Guys

I ordered a pick up order on their BOGO day, expecting it to be busy, but not as busy as it was or I wouldn’t have ordered. But holy smokes, the crew working absolutely killed it. They were an exemplary model of efficiency, professionalism, and grace under pressure. Everyone was working their hardest and staying on top of the orders pouring in as best they could. The manager was polite to all incoming customers, making sure they were aware of any additional wait time while also making sure everyone was filling their roles to streamline the orders already in. Through it all he remained encouraging and upbeat for his team. It was quite impressive and as always, the burgers were phenomenal!

Really disappointed with this visit. I was charged for a gift card, but when we went to use it, there was no balance on it at all. That’s unacceptable and incredibly frustrating. On top of that, they forgot about my milkshake. I waited around for about 20 minutes before finally having to go back up to the counter and ask about it. Only then did they realize it hadn’t been made. To make matters worse, the cheese on my burger wasn’t even melted — it was basically just sitting there cold. For the price you pay at Five Guys, you expect better quality control and service. Overall, this was a frustrating experience from start to finish. I won’t be coming back.

I arrived 15 minutes prior to open, expecting the store to still be closed and expecting to wait for the 15 minutes until open. However, Antonio had the "Open" sign on, the door unlocked, and was already behind the counter working on an order! He had a very positive attitude and didn't seem to mind that I came in early for my pickup! LOVE to see this attitude in this day and age! He was very respectful and awesome, and he deserves a raise!

The friendliest staff! My son had not experienced Five Guys before, and he is now in love with the Cajun fries! They really fill up the fries too! Clean restaurant. Fast service. Will go again!

I am impressed with the consistency of service and quality of food at this store. I have been coming to this store for about five months and i have never seen the staff stressed, over worked or overwhelmed and that is impressive due to the high volume of traffic this store gets. They truly are a team and work well together and that’s what I have witnessed on all shifts. I would contribute that to the GREAT LEADERSHIP skills that i have witnessed from management (CHAFFE). CHAFFE is very welcoming and sets the atmosphere for both the staff and customers. The store is never filthy and that includes the restrooms as well. I feel safe consuming food from this store. Thank you for making my life a bit easier and better. Keep up the GREAT WORK GUYS!