Five Guys

Henrico, VA · Fast food restaurant

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Henrico
#59
of 162 restaurants
City Percentile
52%
rating percentile
Address
Five Guys, 12210 W Broad St, Henrico, VA 23233
Phone
(804) 505-3136
Website
restaurants.fiveguys.com/12210-west-broad-st
Status
Closes soon · 10 PM · Opens 11 AM Sat

Five Guys is a restaurant located in Henrico, VA. It is one of 162 restaurants listed in Henrico. Its 4.4-star rating is above the Henrico city average of 4.3 stars. There are 10 photos associated with this location.

About Five Guys

Your nearby Five Guys at 12210 West Broad St in Henrico is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries... More

Hours

Friday11 AM–10 PM

Customer Reviews

★★★★☆ 4.0 Matthew Zart · Jan 2026

Great food. The burgers are some of the best. They are very juicy and tasty and always hot with perfectly melted cheese and soft sesame buns. Fries are OK in my opinion not my favorite but some people love them. Their shakes are good and they have free peanuts. The environment can feel a little bit crowded or noisy but I don't dislike it overall. VERY expensive food though compared to other fast food which is why I'm giving 4 stars. Just a burger is 10 to 15 dollars with no drink or fries. So expect to pay 20 to 25 for a full meal. Great food if you can swallow the price.

★★★★★ 5.0 Skyler Hinton · Nov 2025

Alejandro and Janet made the BEST BURGERS I have ever had in my LIFE!! It was so good I called to get their names to leave this review. This was my first and not my last time coming. It was a little bit of a wait but it was fine watching them grill my burger fresh and have it perfect! They were so kind and helpful and the building was clean and well kept. Great job guys! 👏

★★★★☆ 4.0 VanillaDeer · Mar 2025

Picked up some Five Guys since I had a giftcard. The food tasted great. The burgers were loaded, they gave us more fries than I thought possible, and the Salted Caramel Shake was tasty too. It's just a bummer that prices have gone up so much. It does taste better quality than most fast food, but that price tag makes it hard to go back until I get another giftcard.

★★★★☆ 4.0 C Violaris · Aug 2025

Best burgers and Best fries anywhere. Cooked properly and plenty. Great peanuts....while you wait.

★☆☆☆☆ 1.0 Mike Greene · Oct 2025

Dear Five Guys Customer Service, I am not the type of person who complains, but my recent experience at your restaurant was unacceptable. The milkshake I was served was clearly off—made with expired milk—and I had to throw it away. When I mentioned this to the manager, he simply grinned and did not offer a replacement or refund. Additionally, I specifically ordered a burger with no onions, yet it arrived loaded with onions. Once again, the staff made no attempt to correct the order or offer compensation. This level of indifference and disregard for basic food quality and customer service is extremely disappointing. I have always enjoyed Five Guys in the past, but this experience has completely changed my view. I will not be eating at any Five Guys location again unless I receive an apol

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Fast food restaurantAmerican restaurantHamburger restaurantHot dog restaurantHot dog standRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.