Five Guys

Takeout order, purchased two little cheeseburgers that were great. Requested no salt on my fries. What I got was extra salt on my fries. It was unbearable that I could not enjoy my fries with my burgers. I had to deep six the fries and wasted money. If I order from this location again, I will definitely check my order before I walk out the door. Enough said about quality insurance at this location. I got a trick and a treat.

AVOID THIS PLACE! I arrived at the Five Guys in Merritt Island (owned by Bengel’s Burgers Merritt Island, LLC – Christopher B. Bengel, Charles W. Bengel, and Lester Hatter, Jr.) at 9:55 p.m. on my e-bike in the rain. At 9:59, all I asked for was ketchup. The staff said they couldn’t open the door or they’d be FIRED. Then I found out my burger was wrong. Instead of fixing it, they told me to “come back tomorrow” for a refund. When I insisted on resolving it right then, they shoved a $10 bill at me and told me to get lost. That’s not customer service — that’s humiliation. Employees are clearly scared of management, and customers are treated like a problem. This franchise does not deserve to represent the Five Guys name. CLOSE YOUR DOORS PERMANENTLY AND TREAT YOUR EMPLOYEES WITH RESPECT!

I’ve been a regular customer here for a long time and usually love the food, but today was a major disappointment. My burger had absolutely no flavor and was completely falling apart—it felt like eating loose ground meat with bread and pickles. It definitely wasn't up to their usual standards. I hope this was just a one-time issue, but I expected much better based on my previous visits."

Burgers are a great thing to have in American culture. The grease, the thickness, and the tate of beef with different veggies in your mouth. The fries are salty and could also get them in a Cajun style for a little bit more spicy to it. Combine them together, and you get a meal that can not be refused. The burger is well nice and flavorful, but the fries were a bit too seasoned for my taste. I did get the Cajun, but I would like the taste, not the whole shaker with season. The atmosphere in there could be improved by the cleanliness of where people eat, like the tables and floors. Don't get me wrong, by the time I left, it was cleaned, but they did have a person on break on their phone. Yes, they were on break, but they could have cleaned up just out of good morals. Overall, the food was

I'll keep this review short and simple. Food is amazing, Service is amazing. Your staff is amazing. However this place is expensive. $50 for two people to eat? That is nuts. Staff doesn't control prices, so I'm not knocking a star. I honestly don't know how a family of 4 or more could afford this place.