Five Guys

As many times as we have ordered here it is not consistent enough for me to give 5 stars. The store really needs to up their game on fries. The burgers are somewhat consistent but not always. A burger here should be absolutely phenomenal every time and the fries should be on point. No exceptions. In my picture they literally tasted as bad as it looks. The Roseville five guys is rocking the fries and this location should take notes. When done right five guys is great in my view. Per location can vary. Everyone knows this is common. However feedback on it is crucial.

The staff at this location is great! Very helpful. This is easily the best Five Guys we've been to! The restaurant was very clean. The staff was friendly and actually seemed to enjoy working there. They made our visit pleasant. The food was very good. I think it's the first time at a Five Guys that my burger was assembled with care - not thrown together in a hurry. I would definitely make this my go-to Five Guys restaurant!

I put in an order on the way to one of my grandfather's appointments at a local doctor in Wake Forest. It took us a little longer than usual to get to location due to ice on the roads. When I picked up my order, the gentleman behind the counter told me to give him a minute to replace my fries because they'd been sitting too long. I really appreciate this level of service. Their restaurant was clean, bathrooms clean, and friendly staff. Great Five Guys location!

Very pleased with this location. Been here several times and the staff is well trained, very friendly and accommodating. Consistent with other locations. Yes, for a burger it may be more expensive. I'm ok with that. I find the food to be higher quality and enjoy the classic boardwalk style, abundant fries.

This Five Guys left there ordering app on for customers to be able to place their order and then closed before 9 PM. They were to stay open till 10 PM. When you arrive they say they will refund the money the next day. Jed who works there was unapologetic and just rushing the workers to hurry and close. When asked who in management I could contact the only name he gave was Iesha Regional Operations Manager, no last name. He then proceeded to say the owner lives in South Carolina and could not assist me. All the other five guys in the area turned off their ordering. Not wake Forest they kept it open so people could continue to order drive to the store and be met with a note on the door. Customer service is dead. Will not return and advising everyone to not visit this location. Unprofessiona