Five Guys

Came to grab some food because a friend was running late to a job. Needed a place to grab a quick bite and use the bathroom. Arrived on site around 5:15pm. One of the two double doors was locked. No sign. Made me feel silly. Maybe one table taken. Was greeted politely by a young man moping the floor. Walked back to bathroom. Bathroom was clean overall. Soap dispenser is mounted at eye level. Weird. It’s a palm push dispenser, it’s meant to be at sink level. Also not mounted to the wall properly. Sink handle was visibly dirty. Paper towel dispenser did not work and was not stocked. Ran up to the counter, still only myself and one table in the whole facility. Everyone appeared to be working diligently. Austin took my order quick and smooth. I grabbed soda from the machine, some napkins and

I typically really enjoy Five Guys and have been to this location before, and never had an issue. The food was fine, but the employees were clearly under the influence of Marijuana not only were they visibly high, but after a few minutes into our meal the entire dinning area began to reek of weed, and me and my husband could see them giggling and laughing about it. Not only is it gross to be having a family dinner with the smell and atmosphere of a frat house, but deeply concerning to be eating food made by people who are under the influence. I know marijuana is legal now, and maybe management is okay with it, but overall it just really ruined my experience.

We love their food. It seemed to be a bit pricey since the last time we were there. Bit so is everything. It was clean and quick so great for taking my 4 yr old grandson. He was impressed with the amount of fries he got.

Burger was still really pink in the middle, fries were either wayyyy to mushy or wayyy to hard. They put fries in little brown sandwich slips now instead of the nice white cups in the brown paper bag. And they also didn't put my sauces on the side with my no bun burger... we love 5 guys but as of late its not been the same.

I’m really disappointed with the consistency of this location in Webster. Several times now, I’ve paid for a large fries but was given a small instead. I usually pick up my order and don’t check the bag until I’m home, only to find out I didn’t receive what I paid for. It’s frustrating and feels careless. I expect accuracy, especially when it comes to something this simple. Please improve your order quality control, because this keeps happening and it’s making me rethink returning. A little attention to detail would go a long way.