Five Guys

Went into the West Hartford location today and truly had one of my most amazing burger experiences. The food was fantastic, but what made it even better was the energy, compassion, and commitment of each staff member. Their interactions with their younger customers, goofy spirit, and dedication to an EXPERIENCE rather than a meal is something that should be praised!

Service fine . Food fine . Playing head banging metal music in a restaurant not good people are eating and listening to this rotten music liked by .01 percent of population

Today was my first time visiting this Five Guys, and the customer service was terrible. The staff seemed annoyed the entire time while taking my order. It made the experience very uncomfortable. I live just one minute away, but I don’t plan on coming back. I’d rather drive farther to go to McDonald’s.

Subject: Formal Complaint Regarding Employee Misconduct at Five Guys Location on New Year’s Eve Five Guys Burgers and Fries Corporate Office 1940 Duke Street, 5th floor, Alexandria, VA 23314 January 2, 2026 Dear Five Guys Corporate Team, I am writing to lodge a strong complaint about the unprofessional and offensive behavior of three employees at your 316 North Main, West Hartford, 06511 restaurant on New Year’s Eve, December 31, 2025. While I was seated enjoying my meal, a DoorDasher entered to pick up an order. As he exited professionally, three Black male employees—two appearing 50-60 years old and one in his 20s—made derogatory remarks about him, gossiping loudly about his appearance, calling him “slow,” and criticizing his attire. This conduct was deeply offensive and unacceptable, e

Visited this location recently. Ordered 6 burgers. 5 of the 6 had the wrong ingredients. I don't think they paid attention to what was ordered, just did their own thing. They also forgot the 2 beverages for the order. Their customer service skills are non existent including the manager, Sheldon.