Franco's Metro Restaurant, Bar & Pizza of Fort Lee, NJ

I placed an order for a large pie - half tomato, basil, garlic and the other half sausage, mushroom, onion. When I ended up picking up my order and bringing it home, I saw that only half of my order was correct in that instead of the sausage, mushroom, onion, it was sausage, pepper, onion. I immediately contacted them back and let them know of this mistake. Franco's Metro was nice enough to provide the proper accommodations by not only making me a new order but they were also kind enough to deliver the pizza to my place, free or charge. I truly value a store's transparency and willingness to resolve an issue at hand and Franco's did exactly that. The second pie tasted even better and was baked to perfection, as you can see from the cheese and crust (second photo). I cannot recommend Franco

I’ll give it 3 stars. The pizza was great 😊! Customer service could use a little improvement, but overall, it was a good experience. The Alfredo pasta was delicious, I’d give it an 8/10. However, the pasta with tomato sauce wasn’t great at all 😟😒 it tasted very fresh, but unfortunately, I didn’t enjoy it and didn’t eat it. Also, I had a Snapple, but I think the drink selection could be expanded for more variety.

Aside from the usual selection of delicious entrees, today’s specials included, a sandwich? It didn’t seem fitting but I wanted something simple. Oh boy was I wrong!! The most delicious sandwich!😋🤌⭐️⭐️⭐️⭐️⭐️⭐️ pic didn’t do justice to the taste!

The defining element of this experience was unrelated to the food. During dinner, the owner approached our table to greet guests. He engaged selectively with others while offering no acknowledgment of my presence — no greeting, no eye contact, no interaction whatsoever. The disparity was immediate and unmistakable. Especially in a diverse neighborhood like this one, guests should not feel singled out or dismissed. No assumptions are necessary; the interaction itself was sufficient to create a measurable sense of discomfort. What is particularly notable is that this poor conduct originated from the owner. In hospitality, leadership establishes the standard for guest engagement. Courtesy that appears inconsistent at that level inevitably shapes the overall experience. Our table spent o

We had a small private event for ~25 people at Franco’s. Gene was very accommodating and quick to respond to emails when we were finalizing the reservation and details. Very family-friendly restaurant. The service and attention to detail were top-notch. They saw I was holding my baby for a portion of the meal and offered to reheat my food. On top of that, the food was delicious! Would highly recommend to everyone.