Genki Sushi USA.

Food 3/5 - Ordered salmon sashimi, rainbow roll, tamago udon and some poke bowls. Salmon sashimi and the rainbow roll was fine. The poke bowls were fine, albeit small portions. The tamago udon looks sad. You get 2 slices of tamago and the soup was lukewarm and watery. Price $$ - Price isn’t a good value with the portions that were served. When ordering from your phone vs what you get when the bullet train delivers to your table, everything looks shrunken. Service 3/5 - Service is average, our server did stop by once to check up on us otherwise you’d need to flag them down for service. Atmosphere 1/5 - Interior is tired, and when you look up at the ceiling you’d definitely be concerned there is something growing. The bullet train delivering our food had a bad wheel, so you hear it grindi

We enjoyed this for a quick lunch. Sushi was decent for the price. Order using a digital menu and your food comes on a boat conveyor belt right to you. Atmosphere is where this place gets lower points as it had a cafeteria feel to it- something the location in Kona does feel like.

Fun and delicious for a quick meal - the sushi is all made to order and delivered directly to your seat on a little boat that rides on a track like a train but it is definitely supposed to be a boat. I was glad to have the wide variety of roll shapes.

Extremely disappointed in Genki Sushi Hilo. Pretty sure it’s due to poor management. Both sides of bar seating is closed and one side of booth seating is sitting with dirty dishes. They have 5 employees just standing there with 7 parties on the wait list. I’ve been going to Genki since I was a kid, I really hope they shape up and don’t close down but it’s hard to keep going with this kind of service.

Overall, underwhelming experience. One server was great but there was a point where we had to ring the bell a few times to get our waters filled. The food came out quickly and was average quality. Nothing amazing but not too terrible that we wouldn’t go back. There is a girl with a tattoo arm sleeve that was really sour when bringing us the check and checking us out. Until she saw the tip then she was all smiles, waving and thanking us as we walked out the door. She did nothing but seat us and check us out. Don’t know why she had such an attitude. I wish we could have given the tip to the other server only. So sad she has to share it with other servers. We would have left 1/2 what we did if she hadn’t been there.