Giant Eagle Bakery

I ordered a birthday cake through the bakery online. When I picked up the cake it was decorated very nice. However looks can be deceiving. The cake was STALE and very dry it was not fresh… it was like bitting into a sponge and guests would not eat it. It was an embarrassing moment on my Bday to have a bad cake. I was very disappointed that this was allowed to go out. I expected to have a great cake experience and did not. Giant Eagle Bakery please do better with your customers receiving a fresh cake!

I ordered a cake for my husband online to be picked up on Friday. When I went to the store to pick up, the cake was decorated exactly as I had asked. Later in the night when we were celebrating his birthday we cut into his cake and there was no filling inside as I had requested. The cake was also very dry. I called the bakery to explain that we were missing the filling and talk about the cake quality and was treated very poorly by the rude worker answering the phone. I ended up just hanging up. These cakes are too expensive to be wrong, poor quality and then adding subpar customer service to it? Giant eagle has always been the go to for cakes, however it will no longer be an option for us.

Friendly and fast service. The design on the cake came out flawless, the cake wasn’t as good as a private bakery, but better than other grocer bakeries.

Great baked goods, along with great fried chicken, made fresh twice daily!

Great Service!!!