Gloria Jean’s Coffees Philadelphia Premium Outlets

I went to get coffee a couple days ango and it was really good, and good service. I went today and got the same thing but it was way different and the service was horrible. the guy was so rude and ignored me when i asked if he could make it as the picture and he said “some of us make it different”. also, the prices are outrageous, a small is almost $10 which is fine if it is made right and good service but it was neither of those. i don’t NOT recommend.

The workers are nice, the inside is cozy, but the drinks? Horrible. Every time I go in and order a drink they make it different. Nothing is consistent, their coffee doesn’t taste good, and I just ordered an ultimate cookie chiller and it was all liquid, straight coffee, and they didn’t even put caramel on it. If I’m paying an obscene amount of money for a drink, shouldn’t I get exactly what I’m ordering? Service is great, drinks aren’t.

Came here for some coffee and a hot chocolate and it was a pretty mixed experience. Coffee tasted old and watery. Hot chocolate was pretty decent. I think I would have rather gone to Wawa across the road for much better coffee and hot chocolate. This place made me miss Starbucks being in this location and I'm not even a big Starbucks person.

Well we walked in and everyone was talking to each. Didn’t acknowledge us at all. (All 4 of us) finally after just awkwardly standing there for 45 seconds the main girl goes you ready? Like whoa… We were waiting for yall to finish your party. She had a snarky kind of attitude. I mean she wasn’t customer service friendly. More like “I been here all day and I’m ready for this day to end” kinda attitude. I felt like I was annoying her by ordering coffee. Anyway we got 3 coffees. All 3 were absolutely terrible. Like…. Couple sips and straight to the trash. It tasted like olddddd coffee brewed through a shoe, maybe twice. Go to Wawa. 🫩

Went in to ask if the staff knew the location of a specific store and for hot coffee but was unsure what it was called so I just said hot coffee with hazelnut and oatmilk. The 2 girls were extremely friendly and helpful and the coffee was made really well. Thank you for the help & being kind