Golden Chick

Golden Chick is my favorite chicken. The staff at the Mansfield TX location always have good customer service. The other day I went and ordered the $6 box with a fried leg and thigh. They had no thighs available. So I asked if I could substitute a different piece, I was told no the management would not allow that. Usually the manager will allow substitutions if they don't have the piece of chicken that you want but they have a new manager and she does not allow it. So I had to just order the 2 piece meal, which was more money. This was bad customer service anyway you look at it. I asked for the manager's name (Milbia) because I wanted to put a review about the bad customer service. I have been going to this restaurant since it was built in my neighborhood. I have never incurred such bad cu

Holly is an absolute gem at the drive-through window. She is consistently kind, upbeat, and genuinely pleasant every single time I see her. Even in such a quick interaction, she brings such positive energy and warmth that it truly makes my day better. I’ll admit—on the occasions I’ve gone through the drive-through and Holly wasn’t there, I was genuinely bummed that I missed her. That alone says so much about the impact she has. Her attitude, smile, and friendly spirit turn a routine stop into a bright moment. Holly is the kind of employee who leaves a lasting impression, and she deserves all the recognition for the joy she brings to customers. Five stars all the way!

The day was December 15th 2025 and the Tim was 10:35. I was waiting for over 10 mins. He passed by and saw that I was recording. So he acted like his head set died. He was acting like it doesn't even matter and he insulted me. There was a guy that was behind me and he said they ignored him when he was at the door while they pretended to look away and clean.

Holly is killing it with customer service everytime I’ve seen her there! She goes above and beyond and is truly an amazing person! If you ever see holly there there is never a bad experience!

The place was dirty. The table was sticky. I ordered the catfish and shrimp combo meal. It had two tiny, dried up pieces of catfish that tasted like cardboard. The three minuscule shrimp were so-so. The coleslaw was inedible and went straight to the garage. The roll was doughy. I am sorry I wasted $12.95 for this sub-standard meal. It bore no resemblance to the pictures on their TV commercial. Ver disappointed.