Good Times Burgers & Frozen Custard

Last time I came here the cashier asked me to hold and didn’t get back to me until about 5 minutes later. They were short and very u professional. Tonight I came back assuming my last experience was a fluke. This time I got to wait for 10 minutes after trying to start my order when they had told me to wait. After ten minutes of silence I decided that i would just eat elsewhere. No one came back, nobody helped me. This is twice in a row now spread over months. Not worth it. If you can’t operate fast food on two people, maybe hire more people. Love the food , tired of the shitty service

I dont mind waiting for good food, but this was crazy. I ordered 2 meals, I got no French fries and 3 things I didn't order. I got 3 burgers instead of 2, and all 3 didn't have guacamole like I had ordered. I didn't ordered the jalapeño poppers, but that and the chicken strips I didn't order were actually the best things in the bag. The lady also told me they "put a little something extra in thing bag for us". I also, stupidly, didn't ask for a receipt, but it was right around 5pm. Maybe an order got mixed up with mine, but either those burgers were super disappointing. I'd rather spend 30 dollars somewhere else.

We had a snafu with our poppers. After getting home we discovered they were missing. We called and was given to the manger. She was wonderful. Good customer service. She apologized, said we could come pick them up later AND to make it right, she gave us a second order for free. Taking responsibility and then going above and beyond. Excellent customer service, thank you!!

We went to this restaurant for lunch. We were greeted by a nice young gentleman. His name was Max. We were browsing the menu when there seemed to be a difference of opinion between him and someone claiming to be the manager. We witnessed Max ask a question about a burger that had been set on the counter. Not sure of the circumstances leading up to the altercation but she began yelling and screaming at him. To his credit he never raised his voice. It escalated quickly and she was so loud that we could hear her clear into the restroom. We chose to leave and did not order. It’s a shame because we love the green chili cheese fries. We had traveled a distance specifically for them. We have had good service and good food from this location in the past but not today!

This place used to be consistently good(times:), unfortunately things aren't so much in the past year or two. Not sure why, other than the dude who worked there forever when it was good, was no longer to be seen. Bummer the new management doesn't have the same attention to detail.:(