H Burger

I don’t know what the cashier’s issue was tonight, but she clearly didn’t want to be there. I didn’t catch her name, but she was the Light-Skinned Woman with Red-Tinted Curly Hair working this evening (10/14). I went up to the counter asked to buy a Big Cookie (specifically). She asked me, “What kind?” and I said, “Oatmeal”. I paid and then she walked over to the cookie case and handed me a Regular-Sized Chocolate Chip Cookie instead — not what I asked for. To be fair, this was my first time buying anything here and I didn’t know the price difference between the big and regular cookies, or I probably would’ve realized the mistake sooner. But honestly, the whole interaction was uncomfortable. You could just tell she didn’t want to be there. She looked irritated and like she didn’t want to

I came to the casino just to eat with a friend, and I was initially pleasantly surprised with the service and the food. The supervisor Kenya made suggestions of what to try on the menu, and everything tasted amazing and came out fast. Things took a turn after she left. When my friend asked for a bag to carry our leftovers, one employee rudely told her she had to stand in line again behind the people who were waiting to order food before she would be given a bag. After that incident I asked to speak to the supervisor and was told she left for the night. I then told the employee Monica she was extremely rude and should be kinder moving forward. She then doubled down on her snarky and sarcastic attitude. Her poor service ruined what would have been a great experience.