H-E-B Bakery

Horrible job on my child graduation donut cake... requested something and the person who took my order DUMMFIED it down for the person decorating and they still messed up. My cake look takcy and nothing like the picture.. thick icing and it look like thy rushed and put it together last minute when I placed the order 2 days prior. Totally disappointed

I'm very torn here. I picked up the cake. Wrong colors. I was so upset. The bakery could have cared less. The HEB management thank goodness did care. The bakery tried to charge us. I said ABSOLUTELY not going to happen. I had no choice as my event was in an hour. I refused to pay she said okay. She was great and understanding. We served the wrong color cake and told a story and it tasted fantastic. You decide if this is for you. The customer service made up for it

Thank you!! I stopped at the Trimmier bakery and they were tapped out of the strawberry cookie cake for a birthday celebration I needed TODAY! They didn’t have it and this location had one in the freezer. LIFE SAVER! This location had the candles in stock as well. I walked away empty handed at the other location on more than one occasion.

Thank God for Antonio at the bakery💯🙏🏼❣️ I called last minute for a bday cake and he put me on a brief hold and found the one I wanted with the whipped frosting, put it in back for me until I got there. I really appreciate this kind of customer service 🙏🏼🙏🏼❣️❣️ Going above and beyond. Good job H-E-B

The bakery here isnt bad. They really know their stuff tho. When itd be my birthday, theyd really go all out with my cakes, and i love em. When i em them, i swear they put their heart into the baking n stuff 💀