Habit Burger & Grill

I’m honestly shocked at how careless and misleading the service was. I specifically asked if the mushroom burger was vegetarian and was clearly told that it was. As someone who avoids meat, I trusted that information and ordered it. Only after taking a bite did I realize it was actually a beef patty burger. This is not a small mistake. Misrepresenting what’s in someone’s food is a serious issue. People avoid certain foods for dietary, ethical, religious, or health reasons, and being told something is vegetarian when it absolutely is not shows a complete lack of attention and responsibility. If the staff doesn’t know what’s in the food they’re serving, that’s a training problem. If they do know and simply don’t care, that’s even worse. Either way, it completely breaks trust with customers

I love coming to this Habit! The food is always great and delivered piping hot especially the fries. Their Gotta Habit meal is a great option for those who want a good bite for a good price. 5 stars highly recommend

I came in at 8:30pm 1/5/26 and the female cashier was extremely off putting. She made us feel like we had inconvenienced her by simply being customers. The terrible service wasn’t the worst part though, it was the food. The food was actually disgusting. My fiancé’s burger was so extremely small and thin that you would have thought it was a kids meal at McDonald’s. The price they charge for the lack of service and terrible food is appalling. We will never be back here again, we regret wasting our money here.

I called there about a half hour before they closed. Since their app wouldn’t let me choose a time to pick-up my order before they closed, email it said my order would be ready about 10 minutes before they closed. So an employee told me they could scan my app QR code to get me the same special I couldn’t place in the app. But when I got there, the woman at the cash register said my special wasn’t good with a combo meal, even though the app already took it. And she said if I canceled the app order and tried to re-order it there the special wouldn’t work. So I told her I will eat next-door at Rubio’s coastal Grill and never go to their location again! And they store managers or owners never reply to any of their negative reviews. They always tell you to contact the corporate office on their

I’ve always liked The Habit Burger & Grill for a quick bite, but my recent experience was really disappointing. I placed an online order for about $35, but I never received the food. When I spoke to the manager in person, I was told I could cancel it. Later, customer service told me that cancellations aren’t allowed after placing the order. So I ended up spending around $60 total and only got half my food. On top of that, the customer service wasn’t helpful at all — they just sent a standard response and didn’t resolve anything. The food itself was mediocre at best, definitely not worth the price, especially when they charge nearly a dollar just for ranch. I really expected better communication and accountability from The Habit. Sadly, I won’t be ordering from them again unless they impr