Handel's Homemade Ice Cream Twinsburg

The ice cream is amazing but the worker who took my order had an attitude from the very beginning at the window around 3:15 on 11/20/25. She also made a slick comment while talking to another worker saying “this is not a regular drive through” and didn’t say anything to me after giving me my ice cream. I did not push the button for service but when I pulled up a few seconds later she was already there looking at me and mentioned to press the button but she said it with an attitude. I work in customer service and would never treat a customer this way. Idk if she was just having a bad day but regardless you don’t put that on other people.

This place never disappoints. I ordered a Chocolate peanut butter brownie Quart and love it. Thank you! The lady at the window was nice and professional and gave me spoons and napkins. At first, I had a weird interaction with one of the female staff cleaning outside. She gave me a weird stare and didn’t tell me which window was open. Communication could have been included, but otherwise wonderful experience!

Got 4 scoops sampler in a waffle bowl. Got a little taste of their flavor of the month. Servers doesn’t sounds too friendly though.

This location is the WORST. I grew up going to Handels and since moving to twinsburg this is now my closest location. They are SO STINGEY AND CHEAP with the ice cream. Why are there barely any toppings/mix-ins in the ice cream anymore? I had to stop ordering my absolute favorite flavor, Graham Central Station, because at this point it’s just a quart of plain flavored ice cream and maybe 1 or two mix in pieces inside. I couldn't even find the graham cracker crumbles in my last order. And it’s the same story no matter what flavor you get. We’ve given a million chances and ultimately will just stop going because it’s a waste of money. Miss the original Handels :(

Absolutely love the amount of options that you can get here at handels!! I had to let 4 people go in front of me because I couldn't choose. Staff was super friendly. And you get what you pay for that's for sure. Almost a meal its own self. Highly recommended also check out choices of flavors before you go will make it easier!!