IHOP

Waiting over 30 minutes for food when my order was supposed to be ready for pick up at 9:28 finally got it after 10pm . Was given dry cold pancakes. Absolutely no syrup or butter. When you go back in though and ask if you can have the stuff that typically comes with pancakes , After waiting for a few minutes, standing there, watching a server stare at me, not getting up sitting in a booth, She finally comes up with a nasty attitude And tells me that she can’t do nothing for me because I didn’t pay for it. Definitely paid for it, Y’all need to get better employees because the little brat that was working clearly doesn’t know what customer service is . I will never come back into a IHOP of Culpepper. The customer service is absolutely horrible in the evenings. Management needs to do somethin

If you order a short stack of pancakes as part of a "to go" order they will give you 2 pancakes syrup packs. If you order a short stack of pancakes and another short stack and french toast to go then they will also only put 2 syrup packs in your 'to go" bag. Three times now I've had to let my food order get cold in my car as I have to stop at the store to buy the syrup that IHOP refuses to give with their "to go" orders. Just in case you're wondering, if you order a waffle to go they will put ZERO syrup packs in your bag. I found that out today. Why don't I simply ask for more syrup? Great question. They double knot the "to go" bags so you cannot easily look inside of them. Doing so often requires ripping apart the plastic handles. I don't find out until I'm out at my car that they aga

We haven’t had a good experience at this IHOP in a couple of years. The wait staff we used to really like have moved on (good for them!), but the remaining staff just hasn’t been great. We don’t come here often because it’s gotten pricey, but when we do, we always hope things will improve. We last visited back in June for a Saturday brunch. We were seated quickly, and our waitress started off attentive, but after taking our order, she never returned. We waited 30-40 minutes before flagging down another server, who found our food just sitting in the kitchen. It looked like it had been there for a while. Our original server came by afterward, but it was obvious she wasn’t interested in tending to us. The food itself was just okay. IHOP’s quality has noticeably declined over the past decade

Generally we only eat there for breakfast dishes. Other dinner choices always seem to disappoint on various levels. They seem to fall short on following instructions... like crispy hash browns, always too thick and barely a hint of browning. They cook everything to their playbook despite requests. Too muny things seem to be precooked, the bacon, sausage, and ham... rather than cooked to order. Pancakes were a bit dry and doughy in the center. Service is acceptable but not exceptional.

Been here 2 times in one week and took over 15 minutes for a server to come over. The first time luckly another server took care of us. This time we waiting 15 minutes and no one so we got up and left. Servers were just standing talking. Definitely would recommend going somewhere else if you want service!