Islands

I used to come to Islands almost weekly years ago and always loved their fish tacos, burgers, and cheese fries. It had been a long time since my last visit, so I was looking forward to coming back. When we arrived, the greeting at the host stand was a bit disorganized. The restaurant was fairly empty, but there was some confusion among the hosts about who was seating us, and we were eventually taken to a table in the far corner by the bathrooms. It took a while for our server to arrive, so we were ready to order everything at once. We started with the cheese fries, which were excellent, served on a hot plate so the cheese stayed melted and the fries stayed warm. For mains, we ordered sliders, a cheeseburger, and the classic fish tacos. The fish tacos were unfortunately dry and lacking fl

Waitress was incredibly nice and helpful. I ordered a Hawaiian burger with a Caesar salad. Manager (possibly?) brought my salad out and said they were remaking my burger because it was sloppy and overcooked. I ordered medium. That was perfectly okay with me; I was glad for them to remake it. The sauce and pineapple had good flavor with the burger, but I prefer a big, juicy burger. My husband had the Kilauea burger with fries. It was not good. There was so much black pepper seasoning that it made the taste of the burger unbearable. He ate less than half. The fries were good and crispy. My niece had the kids burger with pineapple. She special requested that the pineapple be grilled and they were more than willing. The staff was incredible; the burgers were just okay.

Their service is great with everyone attentive to customer’s need. The burger is pretty good, they just too big in the portion, especially the fries. Not only the portion of fries is big but the cut are too big, made it too blend

I’ve been to numerous Islands Restaurant locations over the years and have even dined at this Valencia location before, so I came in with fairly consistent expectations based on past experiences. Unfortunately, this visit was mediocre at best. We came in during the week between Christmas and New Year’s, which I understand can be busier than usual, but the service was extremely slow. It took over an hour to receive two hamburgers and a bowl. Our server, Ronnie, seemed very unenthusiastic and clearly not thrilled to be serving customers that day, which didn’t help the overall experience. I ordered a patty melt from the lunch menu, but it arrived with just the meat and cheese There were no onions, despite being advertised that way and had to be sent back to be corrected. The fries were also

Great energetic vibe with great food! Our server Gretell was amazing. She was a rockstar server who knew how to handle her station and get her guest what they need before being asked. They food tasted fresh and hot out of the kitchen.