Jack in the Box

I got the Midnight Snack Shake a limited-time menu item from Jack in the Box, a creamy vanilla shake with M&Ms, salty pretzel pieces, mini marshmallows, and graham cracker crumbles. Quick and friendly customer service.

This is the third time in a row u e had to wait for my mobile order past 20 minutes, and the third time they got it wrong. This time I was told to pull around and wait. After 20 minutes I came in to find an empty kitchen and counter. It took more than 30 minutes to get my offer, not a single customer came in that time. This is unacceptable and I'm never coming back here. I should have known better after the first two times.

I've reviewed this Jack in the Box in the past and I will admit that it got better. BUT NOW IT'S WORSE. I did an online order on the way to the location. When I arrived my food wasn't ready despite no cars in the drive thru. The staff honestly appeared to be high. Idk how it's possible for my food to not be ready when I arrive and it be cold when it was handed to me. Unfortunately this is the only Jack in the Box in College Station. Don't go here. Go across the street to Whataburger. You pay more but you get better food and staff that isn't high at work.

Excellent customer service. The lady that helped us today was so nice and sweet. I did not get her name but she deserves an extra raise! The food was hot and fresh! Thank for having great service and fresh food!

Half the food was missing this time, food received was messed up, no straws or requested condiments. Bro was kind of sketchy. To be fair, this place is always hit and miss. They definitely have an A, B, and c team for each shift. Tonight was the D team.