Jack in the Box

Avoid delivery. Ordered a party bundle and 2 boxes, but NONE of the 6 sandwiches or sauces were put in the bag for delivery. The bag was obviously not checked well before sealing prior to pickup. And if items are split into 2 bags, they need to be marked. Tried to call store and it just rang. Money wasted.

So, picture this delightful experience: I pull up to a Jack in the Box, and it’s as empty as can be. Not a single customer around, just three employees and me. I place my order, get my drink, and then I’m asked to pull around and park. Now, keep in mind, there’s absolutely no one behind me and no one inside. But hey, who needs logic when you can follow a rule for the sake of it? I politely say no a couple of times, because, really, what’s the point? And then, in an incredible twist, the guy decides that since I won’t move, he’s just going to refuse service altogether. But instead of just giving me the food that’s ready, he hands me a $20 bill and tells me to keep the change while his coworker is literally bringing the bag of food to the window. So, instead of using a bit of common sense an

My boyfriend and I both got the runs from there the other night. Lately, overnight staff chat and take their time as well. Not sure what changed. I dont usually do negative reviews but the service and food hasn't been great recently.

Today I decided to go through drive thru. When I pulled up to order, I was greeted quickly through the intercom. I ordered the loaded tiny tacos without lettuce. Leaving all the goodness of cheese drizzled over tacos with the hot sauce. As I drove up to the pay point, I was greeted again but this time a person behind the voice. Deb was very helpful and smiled with great communication overall. It was a hot afternoon, so I asked for a cup of ice water. Here she was so nice and filled a cup with ice water and handed it to me. My order was quickly made hot and ready with napkins and a fork. My experience going through this Jack in the Box was amazing! I am thankful and enjoyed pulling up to(Deb) a good employee with great customer service. Thank you.

We went on a time crunch which is our fault, however when the lady said my order was ready I was missing a whole part of my meal so ended up paying $24 for a $15 meal. On top of that, they didn’t know how to use the kiosk to cash register and the lady took off to handle something else mid transaction so my friend never got her food and by the time they were figuring out the machine issue, we had to go so she left with no food.