Jack in the Box

Extremely disappointing experience. We stood inside waiting while the staff continued helping drive-thru customers and completely ignored us. When we tried to order, we were told to use the kiosk—but we had questions the kiosk couldn’t answer. After a long wait, Ana finally helped us, but she was clearly irritated and very rude, making us feel like we were an inconvenience for simply wanting assistance. Customer service should apply to everyone, not just drive-thru orders. If you don’t want to help customers inside, just say that—but don’t ignore people and then treat them poorly when you finally acknowledge them. Definitely not a welcoming experience.

Every single time I visit this particular store, I always have to return inside as my order is never correct!! Today was no exception! After ordering, I was sent to park in front of the store to wait for my order. Order was brought out by the manager who forgot out ranch and unfortunately after leaving, we realized our sourdough jack and grilled chicken sandwich were not toasted but just plain bread instead. I returned inside where the cook explained that their toaster was broken so they were unable to cook the sandwiches how they should be done. The manager overheard our conversation and she also stated that the toaster has been broken for a week. I told the manager that they should at least be explaining that to the customers PRIOR to ordering their food so they can decide if they

Came from yakima, my first stop was Jack in the box. Needed the restroom. Manager refused let me use the restroom until I bought food. I thought about it and left. I had my four-year-old granddaughter and was expecting 4 more family members to come eat.

Had the mostest embarrassing and heartless experience with the manager Working at 8pm here at this location. I only had enough money in my account for the order I made. They messed up my order, refunded me, but didn’t communicate it took 24 hours to deposit. I didn’t have the money in my account to pay for the sandwich that were supposed to be on my order. I’m 25, and homeless living out my car trying to make a living. And. The manager had no kindness in her heart whatsoever. Not only did I have to wait 20 minutes before finding out the I wouldn’t get the my meal I ordered. But this was going to be the only meal I had today. I even communicated this, and the language and tone of voice she was using was DISGUSTING. Even her co-workers seemed disappointed in their management.

Jack in the Box well, it is what we expect to get from a fast food place. Some are better than others, and locations differ as well. This location seems to be better than most in town for the most part. This location has a relatively nice interior with a fireplace. The service I received was very friendly and welcoming. I wanted to try the double fish sandwich " The Deluxe Fish." I must say it was pretty good. The fish was fully cooked and crispy. Nice amount of tartar sauce, fresh lettuce, and decent bun. The only problem was the tomatoes, which were very thin and soggy. I just took them off, and we were good to go. I did have more to our order tacos, burger, salad we got everyone fed. So today was a good day at Jack in the Box, decent food, but even better service, so overall, not too