Jack in the Box

West Valley City, UT · Fast food restaurant

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in West Valley City
#135
of 226 restaurants
City Percentile
15%
rating percentile
Address
Jack in the Box, 4380 W 3500 S, West Valley City, UT 84120
Website
locations.jackinthebox.com/us/ut/west-valley-city/4380-w-3500-s?utm_source=google&utm_medium=local&utm_campaign=google-local
Status
Open 24 hours

Jack in the Box is a restaurant located in West Valley City, UT. It is one of 226 restaurants listed in West Valley City. Its 3.1-star rating is slightly below the West Valley City city average of 4.1 stars. There are 10 photos associated with this location.

About Jack in the Box

Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of... More

Hours

SaturdayClosed
SundayClosed
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed

Customer Reviews

★☆☆☆☆ 1.0 Jahmal Dione · Dec 2025

Today was the last time that I'll come to this location. Every time I've ordered the caramel iced coffee I've been told you're out of coffee. I(previous trip) ordered a ultimate cheeseburger and asked for onions and was told you're out of onions. Today I ordered a taco with onions and someone thought it would be cool to put so much onion that the taco split. Also forgot to put my curly fries in the bag! Im sure I'll get a robot response from the "owner" but something needs to be done about this terrible service.

★☆☆☆☆ 1.0 Mike · Jul 2025

Food was pretty bad. Fries were an hour old, tacos not fresh, and burgers below standard. They’ve only been open for a short time I get there are growing pains. But not worth the time or money. Hire and train better staff. You need professionalism, order accuracy, speed of service, and ask your team members to keep personal comments to themselves. Do Better if you want to succeed.

★☆☆☆☆ 1.0 Nyla · Mar 2026

literally have never left a negative review before, but this was outrageously poor quality food, fries were rock hard as if theyd been left out all night, "smash" burgers were notably not "smashed" and severly overdone and missing described toppings, we were missing the one item that even pushed us to try jack in the box for the first time (and last), and overall a severely underwhelming if not aggrivating meal for nearly $50. Do you even have a manager working there or is it one solo minimum wage employee? Genuinely cannot understand how the quality is so poor while ordering during standard dinner peak, unless your whole staff walks out simultaneously every time you recieve an order. mistakes happen, but this location is nearly malicious with the low standards they seem to hold if other r

★★★★★ 5.0 Mauricio Alatorre · Feb 2025

⭐⭐⭐⭐⭐ I had an amazing experience at the newly opened Jack in the Box! 🌟 I stopped by on a Tuesday and ordered an Ultimate Cheeseburger, a large Curly Fries, and a Vanilla Iced Coffee — everything was delicious and freshly made. The flavors were spot on, and the quality of the food was definitely a 10/10! 🍔🍟☕ What truly stood out was the friendly and welcoming staff. Even though this location just opened, the team was clearly well-trained — professional, fast, and efficient. You can tell they’re committed to giving great service. The owner or manager went the extra mile and gave me a Jack antenna topper as a gift — such a fun touch! 🎁 I’m putting it on my car immediately. It’s those little details that make a place memorable. The restaurant itself is clean and well-kept — everything lo

★☆☆☆☆ 1.0 Shaelyn Wittke · Jan 2026

Went here around 1:30 on a Wednesday. There were three people in front of me. Still sitting in the drive through as we speak actually. They have gone through one car in the last 10 minutes. Slowest service I’ve ever experienced. While waiting for my food, I see one of the workers inside, just sitting on her phone in the kitchen. Probably where the slow service is coming from. Definitely could use more training, especially when it comes to the lunch hour.

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite ✓ Counter Service

Services

Fast food restaurantAmerican restaurantBreakfast restaurantChicken restaurantDessert restaurantHamburger restaurantDelivery RestaurantMexican restaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.