Jack's Family Restaurant

Well, I love Jack’s, especially for breakfast. I’ve been trying to try their new catfish that they’ve been advertising at every store at every store I go into does not have it. I found out today. They’re not no when they’re gonna get it back but yet there’s no sign on the door saying that they don’t have any. I have to get off the exit go inside the store come to find out. They don’t have any got it billboard all over the side of the building. I think I’d take the posters down and maybe put a sign up so people don’t go through that act trouble to try to go inside to get it so that’s why I dinged them on the food cause I didn’t get to get any food today cause what I went to get for it they were out of

Very concerned about the state of their bathrooms. Was hoping to pick up a snack for the family, but after seeing the state of the bathroom, decided to go on down the road.

This is by far the worst Jacks i have been to. Hashbrowns cold and stale, ice cold cheese on cold ham amd cheese biscuit. Each item charged separately at full price instead of combo price. Having been a manager in Jacks in the past this was very horrible way to send out food and service was no better.

Here's why you didn't get 5 stars. Idk who at Corporate thought it was a good idea to get rid of the dukes mayo packets for takeout orders, but whoever it was needs to be fired ! Somebody had to work pretty dang hard to find a mayonnaise that tastes as disgusting and bad as the one you give people for the to go orders. Congratulations, if you were charged with finding the cheapest mayo that tastes like crap, you were successful !!!! For Customers, Do yourself a favor if you want extra mayo asked for a cup of mayo from the kitchen. The crap in those packets is Nasty !!! 🤢

check your bag before you leave the drive though, just expect something to be missing. Past few months feels like they are rushing though orders to reduce they're drive through times. While fast it's costing accuracy. Specified condiments, drinks, and even entire meals were missing from our orders the past few times. Yesterday we ordered at the drive though, and rushed off only to find a entire meal missing. Called back to see if we could come back and get it, they said they would put our name on the board. Came back today to place another order and reclaim our other order. The shift lead refused to check the board and again rushed us out of the drive though. Even on this order, they still forgot the drink and the condiments . Again.