Jack's Family Restaurant

This Jack's location really started out with a bang. I was there on the very first day that they opened. The service was great and the food was also very good. They had an excellent staff and their service was as close to Chick-fil-A as it gets. Living and working near by I visited regularly. Over the years the entire place has degraded at an exponential rate. The staff is literally awful now. Customer service is non existent. They are rude and could care less about the customer. The food is sub par at best. The restraunt is usually nasty with trash cans over flowing and the bathrooms are like something out of a horror movie. Coming from eating at the Jack's in Alabama for many years before they opened here I know that this is not what the chain was known for or based on. These days this i

You have a employee named Gregory. He was so helpful and polite. My order was a own line . When I went to pick it up I asked him if he could put the green beans in a bowl. He told me they had already if the order, but he would make sure to fix the order the I wanted it. Most of the time employees get mad and not friendly to you. But he was nice. Your online menu doesn't have a place to tell you to put it in a bowl. He told me to call next time and just tell them Thank you for good service and having a employee who cared. Thanks to Gregory. Thank you Margie Wiggins

Breakfast is horrible. All fast food has fallen. Not sure what your even eating . Truth be known. If you think this is good , you definitely have never had real good food. Done with fast food . All fast food is compromised. People working in these franchise establishments have nothing to do with it. Do don't blame them. They're just trying to make a dollar.

Great customer service. I ordered the two piece dinner and specifically asked for two wings and received breast and thigh. Once I brought it to the servers attention she quickly rectified the situation professionally and she was very friendly and kind. Thank you

I ordered a double cheeseburger combo. The customer in front of me ordered the same but without onions. When the cashier was placing the burgers on the tray she asked the cook which was which. She was told wrong and I got the no onions burger. When I took it to the counter I was giving onions instead of a remake. So I guess the customer who got onions was told to just take them off? And they were laughing about their mistake.