Jack's Family Restaurant

Came through the drive through and it was terrible! It took 30 or 40 minutes to get our food and they didnt give us all of our food. They told us we couldn’t get the deal that was shown in the ad on the app so we got something else. We thought they forgot to give us our biscuits but it turns out they were out of biscuits and didn’t tell us. Even though we paid for them! Sketchy! Update: They responded to my review and told me to reach out so they could help. The link for the survey says”no longer available” and I don’t see any other contact info.

Unfortunately corporate companies, such as Jack’s, don’t care who they hire, how those people treat customers, or if we never came back because they make so much money that it’s irrelevant to them. I have ordered a milkshake that is half mountain fudge and half cookies and cream since they have had their current brand. I have also worked at the moody location many moons ago and I know things change but this is getting ridiculous. I was told three years ago at the Leeds location by an employee that in order to get two flavors mixed in my milkshake there would be an extra charge. After writing on our cities facebook page the district manager and store manager responded to me apologizing as this is not a store policy, and offering me a free milkshake which I never went back to receive because

So, I ordered a #2 big bacon 🥓 combo. It took forever b4 I got it. The fries were bland, n they gave no ketchup. The burger itself was a mess when I opened the wrapper stuff was everywhere, and yes, I fixed it. The meat on the burger was bland(no season), patties were very thin, and they were very dry. I won't eat here again. I could have gotten the same thing from Sonic. Their meat is thick, flavorful, and tots are so good. Only pay 2 bucks more.

We were on a bus trip of 56 people to Laurel Mississippi. First time there ever! I heard of Laurel Mississippi on HGTV when Ben and Erin was their to revitalize their town. The staff were arguing amongst themselves instead of coming together for the sake of the customers. Everyone should just pitch in and settle their differences later. It was a very long wait. People who had ordered through the drive thru had to come in because they didn't receive their order or it was incorrect. It left a bad image on this establishment,on our bus trip! 20 people decided to go and try your food. It was a horrible experience. Hopefully, this type of issue won't happen again!

Sherrita is the sweetest manager that I have had an encounter with!!🥰😘 She made sure my food was good , hot and fresh!!! Her attitude and her smile made me want to order more lol ,but unfortunately I know I will be full as a tick, as soon as I get done with my meal