Jack's Family Restaurant

Today we went to Jack’s and waited over 30 minutes just to be served. When we finally got to the register, the cashier was extremely rude and disrespectful. He was talking over us while having a conversation with his friend about Waffle House down the street where he used to work. My husband politely asked if it was his turn to order, and the cashier, who made sure the entire dining room knew his name was “Terry, spelled T-e-r-r-y” — loudly announced that if any guest wanted to complain about him, they were welcome to do so. It felt like we were in the middle of a soap opera when all we were trying to do was order chicken. The behavior continued. He kept saying guests could call in on him because he “didn’t care.” By this point, he had the entire dining room’s attention. To make matters

Got hungry on our roadtrip in Alabama and stopped here at Jack's for some chicken. I got the 4pc chicken tender dinner and it was very good! Honey Mustard is awesome.

This is my first time visiting this location since we moved here. The staff were all super friendly and seemed to work really well together. They had great communication about what to prepare since the drive thru and I took the majority of the chicken fingers. They were polite and courteous to each other. Food was great as usual for Jack's.

Ordered online pickup for 11pm had to wait 15 minutes of my 30 minute lunch just for the food to be wrong. What's the point of having an option in the app to order for future pickup if you still have to wait for it when you get there, then your receipt is wrong for the food you ordered. I ordered the food 20 minutes in advance for reference. Better off to just go to the drive through I guess.

I’m not one to leave reviews quite honestly but I’m SO MAD. This place is a joke these days. In the last 5 years everytime I decide to give them another chance I’m just disappointed all over again. It’s always the orders wrong, wait in line for 30+ mins, or today for instance placed a mobile order at 10:17am arrived at jacks a little after 11 (you’ll have that wrangling a 3 year old to go get his pancakes in the 17 degree weather!!) My husband told them he had a pick up they continued to tell him they never had an order come through in his name…. The money came out of our bank account, he received email and text confirmation, and he read the address from his confirmation to them and they confirmed that was the right store. He told them to forget it and give him a refund. Just super frustra